Karl Good

Truphone: @jkodumal Hi - have you contacted the help team about this? Is this about the SIM or the App account?

Truphone: @davidmanjra data usage comes out of your bundle allowance (in UK/US/AU/NL), there're no additional charges for BIS subscription though

Truphone: @m_at Hi Matthew - sorry to hear that, what happened? All feedback will be escalated appropriately.

Truphone: @nathan_jacobs Hi - you can swap your existing SIM to a micro SIM by calling the help team.

Truphone: RT @geardiary: going to likely get a @Truphone sim card to use in barcelona for mobile world congress; i was very pleased with the...

Truphone: @jeremysroberts Hi Jeremy - Fahad will get in touch with you again today with the latest updates.

Truphone: @davidmanjra Awesome. Let me know how it goes

Truphone: @czent Yes, absolutely. We operate our number porting systems like any other UK network.

Truphone: @davidmanjra sorry for missing your question the first time! Credit does not expire, delivery estimate in Oz is 2-3 working days

Truphone: @czent Hi - no ETA at the moment. Keep your eyes peeled!

Truphone: @chriscarolan25 Sorry - it's not ideal I agree, we've only recently started offering micro SIMs on pre pay.

Truphone: @m_at Sorry about the confusion. Simply place an order online and give us a call on 02033180742 so we can swap your SIM before the despatch.

Truphone: @m_at We can swap a standard SIM to a micro SIM or you can order a new micro SIM directly from us over the phone +44 (0) 20 3318 0742

Truphone: @chriscarolan25 Hi Chris - we send a standard SIM, give us a call before placing an order and we'll change to a micro SIM. +61 2 8999 4200

Truphone: @chriscarolan25 A$0.38/min to call (US->AU), free to receive. To a US # A$0.15/min but it's 10c to receive on a US # so not much difference

Truphone: @andrewgrill You email has been received. Very sorry, this shouldn't have happen. This has been escalated this internally. Ennis

Truphone: @alsib just give us a call on 020 3318 0742 to place an order over the phone for the micro SIM.

Truphone: @alsib Alison, you can get a standard SIM swapped to a micro SIM by contacting Tru's customer support team.

Truphone: @craig_xpat Hi Craig - are you using the pre pay Tru SIM? Can you DM me your phone number and full name so we can investigate.

Truphone: @davidturnbull David, please accept a big sorry from us. Your SIM should be active now, the help team will get in touch with you to confirm